Adopting customer relationship management is a huge task for any business. Experience and trends show most decision makers within an organisation often choose the wrong solution. Often these tasks are given to people without the knowledge or expertise to analyze the specific needs. These decisions cost companies thousands every year based on incorrect CRM procurement.
We provide a consulting service to decide what is right for you. We take the following factors into consideration before advising on which system is right for you.
- Industry type - Depending on your industry type some CRM software is best suited for vertical markets such as aviation, publishing, media, broadcasting, finance etc
- Budget - We take you budgets into account to find the best possible solution. This includes the inital budget for purchasing of software and consultancy to implement. Than the costs to support and to provide training. Last of all the repeat costs to the business on a year on year basis
- Infrastructure - We audit the current infrastructure to find out if the business can handle the change to it's I.T. environment i.e. hardware, software and personnel required.
- Number of users - We find out how many users are required now and in the near future. Many CRM systems favour only a handful of users whilst others scale to thousands
- Compliance - If your business follows a stringent set of business rules we can advise on best practice and which vendors are the best suited to meet your requirements now and in the future
- Useability - User adoption is just as key as making the system adapt to your business process or to integrate with existing technology. We do the analysis to find out how skilled your workforce is through surveys and questionnaires. We can then advice which system is best suited
- Road map - We work with you to understand the roadmap for the business and for the CRM implementation so we can advise which system will be best suited for your requirements now and in the future
For further information on our CRM consultancy offering please call us on +44(0)1580 830941